When returning a US Agency Watch for service, first contact info@usagencywatches.com for an RIN (Return Inspection Number). Any package received without an RIN on the outside of the package will be refused and returned to you by your shipping company. The watch should be packaged carefully and insured. US Agency Watches is not responsible for packages not received by us and signed for. All returns must include an original purchase receipt showing original purchase date from original authorized seller and must be accompanied by a check/money order for $15.00 to cover handling and insured return shipping. (This is not a repair charge.) Warranties only apply to watches (wallets,sunglasses) purchased from an authorized US Agency Watch dealer.